Privacy Policy

This Privacy Policy explains how TradXM collects, uses, stores, and protects information when you use our website and trading platform. 1. Information we collect We may collect account information such as your name, email address, phone number, country, profile details, identity verification information, transaction records, trading activity, device information, IP address, login history, and support communications. 2. How we use information We use information to create and protect accounts, provide platform features, process account requests, verify identity, prevent fraud, maintain security, comply with legal obligations, respond to support questions, and improve service reliability. 3. Identity and payment records Identity documents, proof of address, payment evidence, and payout details are treated as sensitive information. Access is restricted to authorized personnel and may be logged. 4. Sharing and service providers Information may be shared with service providers that support hosting, security, identity checks, communications, payments, analytics, or legal compliance. We do not sell personal information. 5. Data retention We retain information for as long as needed to provide services, resolve disputes, prevent fraud, meet record-keeping duties, and comply with applicable law. Retention periods depend on the type of record and legal requirements. 6. Security We use technical and organizational safeguards designed to protect personal information. No internet service can guarantee absolute security, so you should also protect your password, two-factor codes, and devices. 7. Your choices and rights Depending on your location, you may have rights to request access, correction, deletion, restriction, or a copy of certain personal information. Some records may need to be retained for legal or security reasons. 8. Contact For privacy questions or requests, contact TradXM through the Support Center or public contact form.