Frequently asked questions

How do I create a TradXM account?

Open the registration page, enter your details and a valid referral code, accept the account terms, and verify your email address. Additional identity checks may be required for account features.

Why is a referral code required?

TradXM uses referral-based registration to keep account access attributable. You can obtain a valid code or invite link from an eligible member or an authorized invitation.

What information should I review before trading?

Review the selected market, order direction, amount, leverage, required margin, fees, liquidation information, and any stop-loss or take-profit values before submitting.

Can I use TradXM on a mobile device?

Yes. Public pages, account navigation, market screens, wallet tools, and support conversations are designed to adapt to modern mobile, tablet, and desktop browsers.

What is a long position?

A long position is designed to benefit when the market price rises after entry. If the price falls, the position may lose value. Fees and leverage also affect the final result.

What is a short position?

A short position is designed to benefit when the market price falls after entry. If the price rises, the position may lose value and can face liquidation when leverage is used.

How does leverage work?

Leverage increases market exposure relative to the margin assigned to a position. It can amplify both profits and losses, so higher leverage generally leaves less room for adverse price movement.

What is a liquidation price?

It is an estimated price level at which a leveraged position may be closed because remaining margin no longer meets the required level. Fast markets and price gaps can affect the actual outcome.

How do stop-loss and take-profit orders help?

A stop-loss is intended to limit loss after price reaches a chosen level, while take-profit is intended to close at a selected favorable level. Execution at the exact trigger price is not guaranteed in fast markets.

How often do market prices update?

Market prices refresh automatically on a short cycle. A delayed status is shown when a feed is older than expected. Prices can still differ across exchanges and data sources.

What is the difference between maker and taker fees?

A maker order generally adds liquidity, while a taker order matches existing liquidity. The applicable fee depends on order behavior and the market settings shown during order review.

Where can I review completed trades?

Your dashboard and trade history show submitted and completed positions, while wallet statements provide the related balance and fee records.

How do I add funds to my wallet?

Open Deposits, choose an available method, follow the payment instructions, and submit the requested reference or proof. You can track the review status from your account.

How long does a deposit take?

Processing time depends on the payment method, network or provider confirmation, the accuracy of submitted details, and any required review. Status is displayed in the deposit record.

Why is my deposit still pending?

A deposit may remain pending while payment confirmation, proof, account details, or security checks are reviewed. Open the deposit record or contact support with its reference.

How do I request a withdrawal?

Add or select an approved destination, enter the amount, review any fee and destination details, then complete the required security confirmation.

Why can a withdrawal require additional review?

Withdrawals may be reviewed for account security, identity verification, destination details, available balance, transaction patterns, or applicable compliance requirements.

Are deposit and withdrawal fees charged?

Any platform processing fee is displayed with the request. Payment providers or blockchain networks may also apply costs that vary by method and network conditions.

How can I secure my TradXM account?

Use a unique password, enable two-factor authentication, protect recovery codes, review active sessions, keep devices updated, and contact support if activity looks unfamiliar.

Will support ask for my password or two-factor code?

No. Never share your password, two-factor code, or recovery codes. These credentials are only for you and should not be sent in support messages or forms.

What should I do after an unfamiliar login alert?

Change your password, review active sessions, confirm two-factor authentication is enabled, inspect account activity, and contact support immediately if you see unauthorized changes.

How are identity documents handled?

Sensitive documents are stored with restricted access. Authorized access may be logged, and documents are used for account review, security, and legal requirements.

Where can I find my referral code?

After signing in, open the Referrals page to view your personal code and invitation link along with available referral activity.

Can I refer myself or create multiple accounts?

No. Self-referrals, duplicate accounts, false information, automated registrations, and referral manipulation can result in restricted access or account review.

How do I contact TradXM support?

Existing members can sign in and start a support conversation. For general questions before registration, use the public contact form or Support Center.

Can I attach a file to a support message?

Yes. Account support accepts supported images and PDF files within the displayed size and quantity limits. Do not attach passwords, two-factor codes, or unnecessary sensitive data.